• 5672 5825
  • info@upbeet.com.au

Free Shipping On Orders Over $99 (Excluding Grain Mills)

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Customer Service

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Frequently Asked Questions

How Much is Postage?

  • Orders up to 1Kg: $9.95
  • Orders up to 3kg: $12.95
  • Orders up to 5kg: $15.00
  • Orders over $99 Ship FREE via standard delivery.

Do You Ship Internationally?

We only ship within Australia

Can I have my Order Express Delivered?

Yes, we also offer an Express Post option at our check-out, which includes Saturday delivery to Sydney and next business day to other states. Please note that selecting this Express Post option does not guarantee next day delivery. While we will send it using the Australia Post Express service, sometimes Australia Post can still take up to 3 days. We can not refund the postage cost to you if Australia Post do not deliver the next day. We will of course refund you the additional cost for Express Post if for any reason you pay for this service and the package is sent standard.

Packages to WA that are particularly heavy – over 2kg – will incur an additional charge for Express Shipping.

Terms and conditions

Website Terms and Conditions of Use

  1. Terms
    By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
  2. Use License
    a. Permission is granted to temporarily download one copy of the materials (information or software) on UpBeet’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    i. modify or copy the materials;
    ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    iii. attempt to decompile or reverse engineer any software contained on UpBeet’s web site;
    iv. remove any copyright or other proprietary notations from the materials; or
    v. transfer the materials to another person or “mirror” the materials on any other server.
    b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by UpBeet at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
  3. Disclaimer
    a. The materials on UpBeet’s web site are provided “as is”. UpBeet makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, UpBeet does not warrant or make any representations concerning the accuracy, likely results,
    or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
  4. Limitations
    In no event shall UpBeet or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on UpBeet’s Internet site, even if UpBeet or a UpBeet authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
  5. Revisions and Errata
    The materials appearing on UpBeet’s web site could include technical, typographical, or photographic errors. UpBeet does not warrant that any of the materials on its web site are accurate, complete, or current. UpBeet may make changes to the materials contained on its web site at any time without notice. UpBeet does not, however, make any commitment to update the materials.
  6. Links
    UpBeet has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by UpBeet of the site. Use of any such linked web site is at the user’s own risk.
  7. Site Terms of Use Modifications
    UpBeet may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
  8. Governing Law
    Any claim relating to UpBeet’s web site shall be governed by the laws of the State of Victoria, Australia without regard to its conflict of law provisions.
    General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintain.

Privacy Policy

This Privacy Policy governs the manner in which UpBeet collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.upbeet.com.au website (“Site”). This privacy policy applies to the Site and all products and services offered by UpBeet. Personal identification information We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information. Web browser cookies Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. How we use collected information UpBeet may collect and use Users personal information for the following purposes:

  • To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site We may use feedback you provide to improve our products and services.
  • To process payments We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this
    information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Sharing your personal information We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. Third party websites Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

UpBeet has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms By using this Site, you signify your acceptance of this policy and terms of service.

If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
www.upbeet.com.au | 125 Graham St, Wonthaggi, Victoria | 5672 5825 | info@upbeet.com.au

This document was last updated on August 2nd, 2016